Agenda
1. Attendance
2. Matters arising from the Previous Meeting
3. Context: Scope, applicability, certification status, legislation, aspects, hazards, compliance
4. Leadership: Objectives, risk, interested parties, internal / external matters, IMS structure, processes, planning of changes
5. Planning: Policies, organisational structure, accountabilities, responsibilities
6. Support: Infrastructure and work environment, communications, competence, training, documentation, knowledge
7. Operations: Contracts and sales, projects and operations, external providers, changes to requirements
8. Performance: Internal audits, external audits, workplace inspections, processes and monitoring, client feedback, surveys, evacuation drill, emergency preparedness
9. Improvement: Risk, improvements, opportunities, and proposed changes that will impact the management system
10. Other Business
11. Suitability of Management System
12. Next Meeting
Minutes
1. Attendance
1.1 John Mason - MyQ HubMaster, Jack Cranney - Managing Consultant
2. Matters arising from the Previous Meeting
2.2 nil
3. Context
3.1 Scope, applicability, certification status; No changes in scope or applicability, certification achieved.
3.2 Legislation, aspects, hazards, compliance; No changes. myQuality does not require any licences or permits to operate and believes we are meeting our legal obligations.
4. Leadership
4.1 Objectives, risk, interested parties, internal/external matters; objectives set to complete system documentation for certification. Risks include maintaining an internal audit programme
4.2 IMS structure, processes; no changes
4.3 Planning of changes; systems consultant will develop documentation and an internal audit programme over the coming months to align with the objectives & targets set
5. Planning
5.1 Policies; central policies include quality policy - no changes.
5.2 Organisational structure, accountabilities, responsibilities; MyQ Hubmaster and Systems Consultant - no changes
6. Support
6.1 Infrastructure and work environment; no changes
6.2 Communications, awareness, competence, training; email review and zoom meetings in place
6.3 Documentation, knowledge; knowledge documented through MyQuality registers
7. Operations
7.1 Contracts and sales; sales process developed - see sales procedure
7.2 Projects and operations; projects in review
7.3 External providers; external providers, including IT services, marketing & design services, and management consultant performance of all external providers have been satisfactory.
7.4 Changes to requirements; none
8. Performance
8.1 Internal audits, external audits, workplace inspections; internal audits have been completed and planned, external audits pending
8.2 Processes and monitoring; monitoring processes in place to ensure work is completed - no changes
8.3 Client feedback, surveys; client surveys have been filled, and the opportunity to seek client video testimonials to improve insights into customer experience
8.4 Evacuation drill, emergency preparedness; satisfactory
9. Improvement
9.1 Risk, improvements, opportunities; opportunities include developing documentation and internal auditing for certification and development of video testimonials to capture client feedback
9.2 Any proposed changes that will impact the management system; nil
10. Other Business
10.1 nil
11. Suitability of Management System
11.1 the management system is suitable to the needs of the organisation and is adequate and effective in achieving its targets
12 Next Meeting
31st July 2023
| Review Name | Type | Originator | Started | Target | Status |
|---|---|---|---|---|---|
| No reviews to display. | |||||