Management Review November 2021

Planned: 
30 Nov 2021
Actual: 
30 Nov 2021
Agenda: 
  1. Attendance
  2. Matters arising from the Previous Meeting
  3. Context
    1. Scope, applicability, certification status
    2. Legislation, aspects, hazards, compliance
  4. Leadership
    1. Objectives, risk, interested parties, internal / external matters
    2. IMS structure, processes
    3. Planning of changes
  5. Planning
    1. Policies
    2. Organisational structure, accountabilities, responsibilities
  6. Support
    1. Infrastructure and work environment
    2. Communications, competence, training
    3. Documentation, knowledge
  7. Operations
    1. Contracts and sale
    2. Projects and operations
    3. External providers
    4. Changes to requirements
  8. Performance
    1. Internal audits, external audits, workplace inspections
    2. Processes and monitoring
    3. Client feedback, surveys
    4. Evacuation drill, emergency preparedness
  9. Improvement
    1. Risk, improvements, opportunities
    2. Any proposed changes that will impact on the management system
  10. Other Business
  11. Suitability of Management System
  12. Next Meeting
Minutes: 
  1. Attendance
    1. John Mason - MyQ HubMaster
    2. Jack Cranney - Managing Consultant
  2. Matters arising from the Previous Meeting
    1. nil
  3. Context
    1. Scope, applicability, certification status - no changes in scope or applicability, certification pending
    2. Legislation, aspects, hazards, compliance - no changes 
  4. Leadership
    1. Objectives, risk, interested parties, internal / external matters
      1. objectives set to complete system documentation for certification
      2. risks include maintaining internal audit programme
    2. IMS structure, processes
      1. no changes
    3. Planning of changes
      1. systems consultant will develop documentation and internal audit programme over coming months to align with objectives & targets set
  5. Planning
    1. Policies
      1. main policies include quality policy - no changes
    2. Organisational structure, accountabilities, responsibilities
      1. MyQ Hubmaster and Systems Consultant - no changes
  6. Support
    1. Infrastructure and work environment
      1. no changes
    2. Communications, competence, training
      1. email review and zoom meetings in place
    3. Documentation, knowledge
      1. knowledge documented through MyQuality registers
  7. Operations
    1. Contracts and sale
      1. sales process developed - see sales procedure
    2. Projects and operations
      1. projects in review 
    3. External providers
      1. external providers include IT services, marketing & design services, and management consultant
      2. performance of all external providers have been satisfactory
    4. Changes to requirements
      1. none
  8. Performance
    1. Internal audits, external audits, workplace inspections
      1. internal audits have been completed and planned, external audit pending
    2. Processes and monitoring
      1. monitoring processes in place to ensure work is completed - no changes
    3. Client feedback, surveys
      1. client surveys have been filled, opportunity to seek client video testimonials to improve insights into customer experience
    4. Evacuation drill, emergency preparedness
      1. satisfactory
  9. Improvement
    1. Risk, improvements, opportunities
      1. opportunities include developing documentation and internal auditing for certification and development of video testimonials to capture client feedback
    2. Any proposed changes that will impact on the management system
      1. nil
  10. Other Business
    1. nil
  11. Suitability of Management System
    1. the management system is suitable to the needs of the organisation, and is adequate and effective in achieving its targets
  12. Next Meeting
    1. 31st July 2022
Next Meeting: 
29 Jul 2022
Attachments: 
No files attached
Review Name Type Originator Started Target Status
No reviews to display.