1. Why

1.1 To describe the general operations of myDemo

2. Who:

2.1 The Director owns the process, and responsibility delegated to the System coordinator

2.2 Project Managers are engaged with clients to implement the described operations

3. Documents:

3.1 Brochure & Quality Wellness Scorecard

3.2 Project Quotes & Fee Proposals

3.3 Contract Agreements

3.4 Project Plans & Reviews

3.5 Customer Feedback Surveys

4. How

4.1 Scope of services and activities.

a. the design, development, implementation and ongoing support of documented management systems.  

4.2 Operational Roles

a. Director

b. Client Managers

4.3 Services

a. design and development of management systems

b. ongoing support for management systems

4.4 Activities:

a. Assessment (Planning & Context)

b. Design (Framework)

c. Implementation (Do & Establish)

d. Certification (Recognition)

e. Support (as needed/measured)

4.5 Planning of Work

a. Work is planned through project management plan and consultation with client as per agreement

4.6 Customer Satisfaction

a. Customer Satisfaction is obtained through feedback survey and google reviews upon completion of certification or support periods

4.7 Review & Monitoring

a. The review and monitoring of operational success occurs through project review with client and health checks